ROCKAUTO

RockAuto is an American company specializing in the online sale of automotive parts for a wide range of vehicles. Founded in 1999, it offers an extremely diverse catalog of parts for cars and trucks, covering a large number of makes, models, and years of production, including older and rare vehicles.

While RockAuto offers many advantages, there are also some drawbacks associated with their service.. 

Here are the main ones:
No phone customer service: RockAuto operates almost entirely online, and there is no telephone customer service. This can be an issue for some customers who prefer direct contact to resolve more complex questions or issues. MAGautoparts is locally present in Europe (France, Sweden, Spain, Italy) and easily reachable by phone.
Complicated returns and warranties: Although RockAuto offers warranties and return options, these processes can be perceived as complicated. Customers must follow an online procedure, and the shipping costs for returning parts are often the responsibility of the customer, which can discourage buyers, especially for international shipments.
No personalized advice: Unlike physical stores or some websites with more direct customer support, RockAuto does not offer technical advice or personalized recommendations on which parts to choose. This can make things more difficult for less experienced buyers who are unsure of the exact parts they need.
International shipping issues: While RockAuto does ship internationally, some customers report long delivery times or unexpected customs fees, especially for countries with strict customs regulations. This can make the total order cost higher than expected.
Cumulative shipping costs: When ordering multiple items, RockAuto charges shipping fees for each part based on its warehouse of origin. This can result in higher shipping costs if parts come from different warehouses.
Difficulty tracking multiple orders: If several items are sent from different warehouses, tracking and managing the different shipments can become complicated, with staggered delivery times and many costs that are difficult to assess.

ROCKAUTO, how much does it really cost in the end?

If you overlook the delays, minor inconveniences, and potential extra costs, you will need to add the following destination fees to RockAuto’s initial quote:

1.     - USD/EUR exchange rate: 2,5%.   
2.     - Destination carrier fees: between €12 and €25 per shipment for handling fees & often between €5 and €15 for cash-on-delivery fees for the payment of duties and taxes.
3.     - Customs fees: between 3.4% and 17%, on average 8%.
4.     - VAT

Our service offers: 4 options to meet your needs
We offer four service levels tailored to your requirements and budget. Each option includes RockAuto prices + shipping + destination fees, with additional services depending on the chosen package.
Each option is designed to offer a balance between autonomy, customer service, and security. You can choose the one that best suits your needs in terms of budget, support, and guarantees.
Don’t hesitate to contact us for more information on our offers and to take advantage of services adapted to your expectations.